Frequently Asked Questions

Everything you need to know about your LabanPen experience.

What is your standard shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times range from 3 to 7 business days depending on your location.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to initiate the process.

What payment methods do you accept?

LabanPen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I ensure I choose the right size?

Each product page includes a detailed size guide with measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

Are your products sustainably made?

We are committed to ethical fashion. LabanPen partners with manufacturers that prioritize fair labor practices and utilize high-quality, durable materials to reduce environmental impact.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.